Trainer Terms & Conditions
Last updated: [date] · Version [2026-09-06]
These terms govern your use of FlexPaid as a personal trainer. FlexPaid is a software platform operated by Active Pay Pty Ltd (ABN [ABN]) ("FlexPaid", "we", "us"). By creating an account, connecting your payment account, or using the platform, you agree to these terms.
1. What FlexPaid does — and does not — do
FlexPaid provides the software and payment tools you use to run your training business. FlexPaid is not a party to the training services you provide to your clients, is not your employer or partner, and does not supervise or take responsibility for the training you deliver. The agreement to provide training is between you and your client. FlexPaid does not provide financial, tax, legal or fitness advice.
2. Eligibility
- You must be at least 18 and legally able to enter into contracts.
- You must be operating, or intending to operate, a legitimate personal-training business.
- You must provide accurate information about yourself and your business — including your legal name and ABN where applicable — and keep it up to date.
- You are responsible for keeping your login and PIN secure, and for activity under your account.
3. Payments and Stripe
FlexPaid uses Stripe to let your clients pay you directly. To collect payments you must connect your own Stripe account and accept Stripe's Connected Account Agreement.
- Your clients' payments are processed on your own connected Stripe account, and Stripe pays the funds out to you directly. FlexPaid does not take payments on your behalf, and never holds, receives or controls your funds — it only deducts its platform fee.
- You are responsible for the prices, plans, packs and billing frequencies you set up.
- You authorise FlexPaid to collect its platform fee (below) on each transaction.
- Stripe's processing fees apply separately to each transaction.
4. Platform fees
FlexPaid charges a platform fee of [fee]% of each payment processed through the platform, deducted automatically at the time of each transaction. Stripe's processing fees are separate. We may change our fees on reasonable notice; continuing to use FlexPaid after a change means you accept it. Confirm the final fee and notice period.
5. Your responsibilities to your clients
- You are solely responsible for your training services, including their safety, quality and suitability for each client.
- You set and communicate your own cancellation, rescheduling and refund policies.
- You are responsible for issuing refunds you agree to, and for handling disputes and chargebacks. Associated amounts (including fees) may be recovered from you or your connected account.
- You must deal with clients honestly and comply with all laws that apply to your business.
6. Tax and invoicing
You are responsible for your own tax obligations, including GST where applicable. FlexPaid may generate tax invoices and receipts based on the information you provide (such as your ABN and GST status); you are responsible for the accuracy of that information and for meeting your own tax and record-keeping obligations.
7. Acceptable use
You agree not to use FlexPaid to break any law; to process payments that are not for genuine training services you provide; to upload false information or infringe anyone's rights; to interfere with or probe the platform's security; or to resell the platform to third parties except your own clients as intended.
8. Data and privacy
Our handling of personal information is described in our Privacy Policy. When you add your clients' information to FlexPaid, you are responsible for having a lawful basis to do so and for handling it in line with your own privacy obligations. You must not use client information obtained through FlexPaid for any purpose other than serving that client.
9. Intellectual property
FlexPaid, including its software, design and branding, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the platform while these terms are in force. The data you enter remains yours.
10. Disclaimers and liability
To the maximum extent permitted by law, the platform is provided "as is" and we exclude warranties not expressly stated. Nothing excludes any consumer guarantee under the Australian Consumer Law that cannot be excluded. To the extent the law allows, FlexPaid is not liable for indirect or consequential loss, or loss of profit, revenue, data or goodwill; where our liability can be limited but not excluded, it is limited to resupplying the service or paying the cost of doing so. FlexPaid is not liable for the acts or omissions of Stripe, or for the training services you provide.
11. Indemnity
You agree to indemnify FlexPaid against any claim, loss or cost (including reasonable legal costs) arising from your training services, your breach of these terms or of any law, or a client claim relating to services you provided — except to the extent caused by FlexPaid's own breach or negligence. Confirm scope with your lawyer.
12. Suspension and termination
You may stop using FlexPaid at any time. We may suspend or terminate access if you breach these terms, if required by law or by Stripe, or to protect the platform, other users or the public. Provisions that by their nature should survive (including fees owed, disclaimers, limitation of liability and indemnity) continue after termination.
13. Governing law
These terms are governed by the laws of [State/Territory], Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that place.
14. Changes to these terms
We may update these terms from time to time. When we make a material change we will update the version and ask you to accept the new terms before you continue.
15. Contact
Questions about these terms? Contact us at info@flexpaid.com.au.