Privacy Policy
Last updated: [date]
FlexPaid ("FlexPaid", "we", "us" or "our") is a payments platform for personal trainers, operated by Active Pay Pty Ltd (ABN [ABN]). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and the choices you have.
1. Who this policy covers
This policy applies to trainers who hold a FlexPaid account, and to the clients of those trainers whose details are entered into the platform so that payments can be arranged. Trainers are responsible for having an appropriate basis to provide their clients' information to us.
2. Information we collect
Information you give us
- Account details — your name, email address, business name and login credentials.
- Client details you enter — your clients' names, contact details, session schedules and billing arrangements.
- Support and enquiry information — anything you tell us when you contact us.
Payment information
Card and bank details are collected and processed by our payment provider, Stripe, not by FlexPaid. We do not see or store full card numbers. We receive limited payment metadata from Stripe (such as the amount, status, and the last four digits of a card) to reconcile sessions and show you your earnings.
Information we collect automatically
- Usage and device data — how you use the platform, plus technical data such as browser type, device and IP address, used to keep the service secure and working.
3. How we use your information
- To provide and operate the platform — billing clients, reconciling sessions and showing your earnings.
- To process payments through Stripe and pay funds into your connected account.
- To provide support, and to send you service messages about your account.
- To keep the platform secure, prevent fraud and meet our legal obligations.
- To improve the product, using aggregated or de-identified information where we can.
4. Payments and Stripe
FlexPaid uses Stripe to process payments. When you take payments, funds are paid into your own connected Stripe account and Stripe pays them out to your bank. Your and your clients' payment information is handled under Stripe's privacy policy. We encourage you to read it.
5. When we share information
We do not sell your personal information. We share it only where needed to run the service:
- Service providers — such as Stripe (payments) and our hosting and infrastructure providers, who handle information on our behalf under confidentiality obligations.
- Legal reasons — where required by law, or to protect our rights, users or the public.
- Business transfers — if our business is restructured, sold or merged, subject to this policy.
6. Overseas disclosure
Some of our providers (including Stripe and our hosting provider) may store or process information outside Australia, including in [countries/regions]. Where they do, we take reasonable steps to ensure your information is handled consistently with the APPs.
7. Storing and securing your information
We take reasonable steps to protect information from misuse, loss and unauthorised access, including encryption in transit, access controls and reputable infrastructure providers. No system is perfectly secure, and we cannot guarantee absolute security.
8. Keeping your information
We keep personal information only as long as needed for the purposes above or to meet legal, tax and record-keeping obligations, after which we delete or de-identify it.
9. Your rights
You may ask to access or correct the personal information we hold about you by contacting us. Trainers can also update much of their information directly in the platform. If you are a client of a trainer, please contact your trainer in the first instance, as they control the information they enter.
10. Cookies
We use essential cookies and similar technologies to keep you signed in and to keep the platform working. If you add analytics or marketing cookies, describe them and offer a choice here.
11. Children
FlexPaid is intended for trainers running a business and is not directed at people under 18. We do not knowingly collect information from children in that capacity.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version here and change the "last updated" date above.
13. Contact us
Questions or privacy complaints can be sent to info@flexpaid.com.au, or by mail to Suite 12.05, 52 Alfred Street S, Milsons Point NSW 2061. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.