Client Terms & Conditions
Last updated: [date] · Version [2026-09-06]
Your personal trainer uses FlexPaid to schedule your sessions and collect payments. FlexPaid is a software platform operated by Active Pay Pty Ltd (ABN [ABN]) ("FlexPaid", "we", "us"). By accepting these terms, booking, or making a payment, you agree to them.
1. About FlexPaid and your trainer
Your training is provided by your trainer, not by FlexPaid. Your agreement for the training itself — what sessions you receive, their price, and cancellation or refund terms — is between you and your trainer. FlexPaid provides the software and the secure payment interface that make it easy to pay and keep track.
2. Health and safety
Personal training involves physical activity. You should speak with your doctor before starting any new exercise program, especially if you have a health condition or injury, or are pregnant. Your trainer — not FlexPaid — is responsible for the training you receive. Only take part in activities you are comfortable are safe for you.
3. Payments
Payments are processed securely by Stripe. Depending on what your trainer offers, you may pay per session, for a pack of sessions, or on a recurring subscription (for example, a set amount each month covering a number of sessions).
If you set up a subscription, you authorise your trainer (through FlexPaid and Stripe) to charge your chosen payment method automatically each billing period until it is cancelled or paused. Prices and billing frequency are set by your trainer and shown to you before you pay. FlexPaid and Stripe do not store your full card number — card details are handled securely by Stripe.
4. Cancellations, changes and refunds
Cancellation, rescheduling and refund policies are set by your trainer. To cancel or reschedule a session, or for a question about a charge or refund, please contact your trainer directly. FlexPaid can help with technical issues but cannot decide refunds on your trainer's behalf. Nothing in these terms limits your rights under the Australian Consumer Law.
5. Your information
Please give accurate contact and payment details and keep them up to date, and keep any personal booking link private to you. How your personal information is handled is described in our Privacy Policy.
6. Acceptable use
Please use FlexPaid only for managing and paying for your own training. Do not misuse the platform, attempt to access it in unauthorised ways, or use it to break any law.
7. Disclaimers and liability
FlexPaid provides the software and payment tools only. To the maximum extent permitted by law, FlexPaid is not responsible for the training services you receive, or for any injury, loss or damage arising from those services, which are the responsibility of your trainer. Nothing excludes any consumer guarantee under the Australian Consumer Law that cannot be excluded; where our liability can be limited but not excluded, it is limited to resupplying the relevant service or paying the cost of doing so.
8. Changes and governing law
We may update these terms from time to time and will ask you to accept a material change before you continue. These terms are governed by the laws of [State/Territory], Australia.
9. Contact
For questions about your sessions or payments, contact your trainer. For questions about FlexPaid itself, email info@flexpaid.com.au.